Frequently Asked Questions
Find clear answers to the most common questions about our Dokan Support and Development plans. Learn how we help you build, maintain, and grow your multi-vendor marketplace.
General Questions
A Dokan Multi-Vendor Marketplace is a WordPress-based eCommerce platform powered by WooCommerce and the Dokan plugin. It allows multiple vendors to register, create their own stores, upload products, and manage orders — all under one main website. Our services help you build, enhance, and maintain such platforms efficiently.
If you already have a Dokan marketplace and need ongoing help (updates, debugging, vendor support, etc.), go for a Support & Maintenance Plan.
If you’re starting from scratch or redesigning your site, a Development Plan is what you need.
Yes, all support plans are month-to-month with no contracts. You can cancel anytime without penalties. Development plans are one-time payments, and once your site is delivered, you can continue with or without ongoing support.
Yes. A support plan is required alongside any development plan because it ensures we can handle updates, plugin licenses, debugging, and any required assistance after your website launch.
If you choose the Pro or Premium Development Plan, we can help you set up your hosting and domain. For the Starter Plan, you should already have hosting and domain ready.
Support & Maintenance Plans
The Basic plan is perfect for small marketplaces that need essential maintenance. It includes:
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WordPress, plugin, and theme updates
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Security scans and performance checks
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Weekly backups
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Basic troubleshooting and bug fixes
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Minor configuration guidance
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Help with Dokan setup questions
Support is provided via tickets and email within 48 hours, limited to 5 tickets per month, on weekdays only.
The Professional Plan adds faster response times (24 hrs), live chat, and scheduled calls.
It also includes performance optimization, vendor dashboard tweaks, error log monitoring, and general vendor/customer assistance.
You can submit up to 10 tickets per month, and we’re available 6 days a week (Sunday off).
The Premium Plan gives you unlimited support tickets, 12-hour response, 24/7 emergency support, and communication via WhatsApp and Slack.
It includes:
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A dedicated support specialist
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Emergency recovery (server/site crashes)
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Advanced plugin conflict resolution
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Vendor & customer issue handling
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Payment and order issue fixes
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Deep-dive debugging and email server fixes
This is a fully managed plan ideal for high-traffic marketplaces.
Enterprise Support is our most advanced and personalized service, with 1-hour response time, 10 scheduled calls, and round-the-clock Slack + WhatsApp+ support.
It provides:
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Tailored optimization for speed and scalability
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Dedicated technical specialist
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Priority resolution for all issues
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Custom and advanced support requests
It’s the best choice for large-scale or mission-critical marketplaces needing continuous uptime and premium care.
Depending on your plan:
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Basic: Email & ticket
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Professional: Email, ticket & live chat
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Premium: Email, chat, scheduled calls, WhatsApp & Slack
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Enterprise: All above with direct access and highest priority
We respond within the stated timeframe for each plan.
Development Plans
This is a one-time setup to get your marketplace running with essential features.
Includes:
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WordPress, WooCommerce & Dokan Free setup
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Theme installation and basic customization
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Vendor registration, dashboard, and product upload system
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Admin commission setup
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Payment, shipping & tax configuration
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Up to 3 pages and 1 revision
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Basic content & SMTP setup
Delivery time: 7–10 business days.
(Note: Requires a support plan for future maintenance.)
The Pro plan builds on the Starter Plan with advanced tools and integrations:
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Dokan Pro plugin setup
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Domain, DNS & hosting configuration
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Multiple payment gateways (up to 3)
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Advanced vendor dashboard
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Reports, analytics, and coupon systems
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Up to 6 pages and 5 revisions
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1-week post-launch support
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10–15 business days delivery
This is ideal for mid-sized marketplaces ready for real growth.
The Premium Plan provides a full custom marketplace experience with advanced integrations and personalized design:
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Up to 15 pages and 10 revisions
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Dokan Business version + all Pro modules
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Custom layout (80–90% similar to provided design)
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Dedicated staging setup
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CRM, email marketing, and performance optimization
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2-week after-sale support
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Integration of up to 5–10 premium modules
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Custom features (1–2 built to spec)
This plan gives you a professional-grade marketplace ready for scaling.
Typically:
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Starter: 7–10 business days
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Pro: 10–15 business days
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Premium: 10–15 business days (with extra design/customization time)
The actual time may vary depending on revisions and content readiness.
Yes. Each plan includes a specific number of revisions (1, 5, or 10). Additional revisions can be requested at an hourly rate
Custom Features & Add-Ons
We offer Dokan Custom Feature Development, where we build tailor-made add-ons or extend existing functionality — for example, vendor reports, custom commissions, unique dashboards, or third-party app integrations.
Yes. A support plan is mandatory for all custom feature requests, ensuring we can properly integrate, test, and maintain your new functionality.
Simply click “Request a Custom Feature” on our pricing page or contact us via email or live chat. Provide your requirements and we’ll prepare a proposal with scope, time, and cost estimates.
Billing, Payments & Policies
We accept PayPal payments for all plans. All prices are in USD. Your subscription renews automatically each month unless canceled.
No hidden fees. The price you see is the price you pay. Only optional add-ons or extra revisions are charged separately upon request.
If you have a Premium or Enterprise Support Plan, we handle emergencies 24/7, including downtime recovery, plugin conflicts, or failed payment integrations. For Basic and Pro, such emergencies can still be handled with priority billing.
You can reach us via:
Email us
Live Chat: Available from your account dashboard
WhatsApp (Premium & Enterprise)
Slack (Enterprise)
After-Launch & Ongoing Care
Yes. In higher-tier support plans (Pro, Premium, Enterprise), we directly assist vendors and customers with store setup, product uploads, payment issues, and account troubleshooting.
Absolutely. Plugin/theme conflict detection and resolution are part of our Premium and Enterprise support tiers. For Basic/Pro users, we provide advice and basic fixes.
Yes. Both Professional and higher plans include speed optimization, caching setup, and performance tuning to keep your site fast and stable.
