Refund Policy

Last Updated: October 31, 2025
Website: https://dokstack.com

At Dok Stack, we are committed to delivering professional-quality services for Dokan Multi-Vendor marketplaces — including development, maintenance, and technical support. Because our work involves digital services, technical labor, and time-based expertise, our refund policy is designed to be clear, fair, and transparent while protecting both our clients and our team’s professional effort.

1. General Policy

All purchases made on Dok Stack, including support plans, development packages, and custom feature requests, are considered non-refundable once the service has started.

Refunds are not offered for change-of-mind decisions, unsatisfactory expectations unrelated to the agreed scope, or delays caused by third-party factors (such as hosting issues, plugin conflicts, or incomplete client inputs).

We dedicate significant time and resources immediately after a project or subscription begins, so refunds cannot be granted simply because the client decides not to continue.

2. Eligible Refund Situations

Refunds may only be considered in the following limited cases:

a. Service Not Delivered

If the agreed service (as described on our Pricing Page) is not initiated or delivered within the specified timeframe and you have provided all required access, information, and cooperation — you may request a full or partial refund.

b. Technical Impossibility

If, during the process, our team determines that a requested customization or feature is technically not feasible, and no alternative solution is possible, we may issue a partial or full refund for the undelivered part of the service.

c. Duplicate Payment

If a payment has been accidentally processed more than once for the same plan or project, we will promptly refund the duplicate transaction after verification.

d. Proven Non-Performance

If you can provide clear documented proof that our team failed to deliver the agreed-upon work (without response or action despite multiple verified support requests), you may qualify for a partial refund based on the remaining unfulfilled portion.

3. Non-Refundable Situations

Refunds will not be granted in the following situations:

  • The service or project has already started, and work has been performed.
  • You failed to provide required access (e.g., WordPress, hosting, or plugin credentials).
  • The issue arises due to third-party plugins, hosting providers, or external services.
  • Custom development or support tasks were completed as per the defined scope.
  • You decide to stop using the service or switch to another provider after work begins.
  • Delay or downtime caused by client inaction, server limitations, or configuration issues.
  • Partial dissatisfaction when work was delivered according to the agreed requirements.
  • Refund requests submitted more than 7 days after project completion or service cancellation.

4. Subscription Cancellations

Support plans (Basic, Professional, Premium, Enterprise) are subscription-based and can be canceled anytime from your My Account page before the next billing cycle.
Once a new billing period begins and service time has been allocated, that period is non-refundable, even if you cancel before the month ends.

If you wish to stop auto-renewal, please cancel before your renewal date to avoid future charges.

5. Refund Request Procedure

If you believe you qualify for a refund under the conditions above, please follow these steps:

  1. Submit a support ticket from your user account dashboard with the subject “Refund Request.”
  2. Include your order number, payment date, and a clear explanation of your concern.
  3. Attach any relevant documentation (such as screenshots, logs, or communication history).

Our team will review your case within 7 business days and respond with a resolution — which may include clarification, a service correction, or a refund (full or partial) if eligible.

6. Mode of Refund

Approved refunds will be processed through the same payment method used for the original transaction (e.g., Stripe, PayPal).
Depending on your payment provider, it may take 5–10 business days for the amount to appear in your account after approval.

7. No Guarantees or Promises Beyond Scope

While we strive for the highest client satisfaction, our refund policy does not cover subjective expectations beyond the clearly defined project scope.
Each support or development plan is detailed on our Pricing Page, and by purchasing, you acknowledge that you have reviewed and accepted the service terms.

8. Policy Changes

Dok Stack reserves the right to update or modify this refund policy at any time without prior notice.
The revised version will be posted on this page with a new “Last Updated” date.

We encourage clients to review this page regularly for updates.

9. Contact Us

If you have any questions regarding this policy or need assistance with your refund request, please contact our support team through our Contact Page:
👉 https://dokstack.com/contact/

Dok Stack
Email: support@dokstack.com
Website: https://dokstack.com

Note:
Our goal is always to resolve issues through communication before considering refunds. We value long-term client relationships and always aim to ensure fairness and satisfaction within reasonable and professional limits.