Privacy Policy

Last Updated: October 31, 2025
Website: https://dokstack.com

At Dok Stack, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or interact with our support systems.

1. Who We Are

Dok Stack provides Dokan Multi-Vendor Marketplace Development & Support services, including marketplace setup, maintenance, troubleshooting, and custom feature development for WordPress and WooCommerce platforms.
Our goal is to deliver secure, reliable, and high-performance solutions for marketplace owners worldwide.

For any privacy-related inquiries, you can contact us directly through our Contact Page.

2. Information We Collect

We collect only the information necessary to provide and improve our services. This may include:

a. Information You Provide Directly

When you:

  • Create an account on our website
  • Purchase a plan via our Pricing Page
  • Submit a support ticket via your account dashboard
  • Fill out a contact form
    we may collect the following details:
  • Name and email address
  • Company name (optional)
  • Billing address
  • Payment details (processed securely through third-party gateways)
  • Website or project details you share during setup or support

b. Automatically Collected Information

When you browse our website, we may collect:

  • IP address and browser type
  • Device information (desktop, mobile, tablet)
  • Usage data such as pages visited, time spent, and referring URLs
  • Cookies and similar technologies for analytics and performance optimization

c. Third-Party Data

We may receive data from trusted partners (such as Upwork, payment processors, or analytics providers) when you interact with us through their platforms.

3. How We Use Your Information

We use your data for legitimate business purposes, including:

  • Providing access to your account and support ticket system
  • Processing and managing your subscriptions and one-time payments
  • Responding to your support requests or inquiries
  • Improving website functionality and user experience
  • Sending important notifications about your account, payments, or updates
  • Maintaining system security, backups, and troubleshooting performance issues
  • Complying with legal and financial record-keeping requirements

We do not sell, rent, or trade your personal data with any third parties.

4. Payment Information

All payments on Dok Stack are processed securely through trusted third-party payment gateways (such as Stripe or PayPal).
We do not store your credit card details or other sensitive payment information on our servers.

5. Cookies and Tracking Technologies

Dok Stack uses cookies to:

  • Improve website performance and security
  • Remember your preferences for faster access
  • Analyze traffic and usage patterns to enhance user experience

You can manage or disable cookies through your browser settings, but some site features may not function properly if you do.

6. Data Retention

We retain user data only as long as necessary to:

  • Provide the services you subscribed to
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes or enforce agreements

Once your data is no longer required, it will be securely deleted or anonymized.

7. How We Protect Your Data

We implement multiple layers of protection to secure your data:

  • SSL encryption across the entire website
  • Regular security audits and software updates
  • Secure server infrastructure and restricted access
  • Encrypted communication during support and file transfers

Our team also follows WordPress best practices for privacy and data protection.

8. Sharing of Information

We only share information with trusted third-party services that help us operate efficiently:

  • Hosting providers for website performance and storage
  • Payment gateways for secure transactions
  • Email delivery services for communication
  • Analytics tools (like Google Analytics) for usage insights

Each third-party provider is bound by confidentiality and data protection agreements.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access or request a copy of your data
  • Request correction or deletion of incorrect information
  • Withdraw consent for marketing or communication
  • Request data portability (where applicable)

To exercise these rights, please contact us at any time via our Contact Page.

10. Support Ticket System

All support communications are securely handled within your user account dashboard.
Ticket submissions, attachments, and replies are stored for service continuity and documentation but are never shared outside Dok Stack’s internal support system.

11. Links to Other Websites

Our website may include links to third-party sites (e.g., Upwork profiles, payment gateways, or documentation resources).
We are not responsible for the privacy practices or content of those external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect service updates or legal changes.
All updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review it periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us through our Contact Page:
👉 https://dokstack.com/contact/

Dok Stack
Email: support@dokstack.com
Website: https://dokstack.com